Read last week's blog first.
Now after spending 41 minutes on the phone with India confirming what I already knew, they scheduled a service tech to come out Saturday Morning from 8am to noon.
Nobody showed up on Saturday - no call, no-show.
So I called today, and again, they show no record of my appointment. Un-Freaking-Believable!
I gave them order/ticket # from last week and they actually found the original order from two weeks ago. WOW.
Today I spent 30 minutes on the phone trying to reschedule. This time again I was speaking with India but I started a fit. I demanded another appointment with a senior technition and I demanded to be the first appointment of the day. No more bullshit about 8am to noon.
FYI - there was no documentation from my 41 minute call last Wed!!!!!!
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