Monday, June 1, 2009

AT&T is officially the worst


Read last week's blog first.

Now after spending 41 minutes on the phone with India confirming what I already knew, they scheduled a service tech to come out Saturday Morning from 8am to noon.

Nobody showed up on Saturday - no call, no-show.

So I called today, and again, they show no record of my appointment. Un-Freaking-Believable!

I gave them order/ticket # from last week and they actually found the original order from two weeks ago. WOW.

Today I spent 30 minutes on the phone trying to reschedule. This time again I was speaking with India but I started a fit. I demanded another appointment with a senior technition and I demanded to be the first appointment of the day. No more bullshit about 8am to noon.

FYI - there was no documentation from my 41 minute call last Wed!!!!!!

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