Cell Phone Eticate

As I am preparing to rent the two houses that I have for rent, the final step is to have them professionally cleaned. I asked my in-laws for a referral for a cleaning lady, and they happily gave me a recommendation.

So I called the number and nobody answered and there was no voice mail. I called three days in a row with this same result. I talked to my in-laws and they said that is the way she operates her phone. She never answers, but she always calls back. But she never called me back. My in-laws said they would call her and handle it. They did - she cleaned the first house.

Now the second house is ready to be cleaned. repeat above. No answer, no voice mail, no returned call. So I decdied to text her. She finally called me back from the text, and told me she was sorry she didn't ever call me back, and said "I'm sorry I don't answer my phone, I never do, you should have been warned." Then I said, "you should consider voicemail." and she laughed.

How can you run a small business/be a small business owner/sole proprietor with this type of cell phone eticate? This is not the way to success.